Hey there, candy lover! 🍭 At Lolly Shop Online, we’re committed to making your experience as sweet as our treats. We know how exciting it is to receive your package of delicious goodies, and we work hard to ensure everything arrives perfectly. But just like that occasional sour candy in a mostly sweet mix, sometimes things might not go exactly as planned. Don’t worry—we’re here to help! 🍫

🚚 Shipping Information

We know you’re eager to get your treats, so we work extra fast to prepare your order!

⏱ Order Processing Time: 1-2 business days

📦 Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx – Delivery within 10-15 days after shipping
  • Free Shipping: Available on orders over $50 via EMS – Delivery within 15-25 days after shipping

Please note: We ship worldwide except to some Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

🔄 Returns & Exchanges

We want every treat to bring a smile to your face! If something isn’t quite right, here’s how we can help:

📅 Return Window: 15 days from when you receive your order

✅ Eligibility Requirements:

  • Item must be unused, unopened, and in its original packaging
  • You must provide proof of purchase (order number or receipt)

🚫 Non-Returnable Products

For hygiene and safety reasons, we cannot accept returns or exchanges on the following products:

American Cereals
American Snacks
Australian Lollies
American Drinks
American Chocolate
Any opened food items
Personal or consumable goods with broken seals

📋 How to Request a Return or Exchange

Follow these simple steps:

  1. Contact Us: Email us at [email protected] within 15 days of receiving your order. Include your order number and reason for return or exchange.
  2. Wait for Approval: We’ll respond within 2 business days with a return authorization and instructions.
  3. Ship the Item: Once approved, ship the item back to us at the address provided. Please use a trackable shipping method.
  4. Processing: Once we receive and inspect the item, we’ll process your refund or exchange within 5 business days.

💵 Refunds

Once your return is received and inspected, we’ll send you an email notification. We’ll also notify you of the approval or rejection of your refund.

⏰ Timing: If approved, your refund will be processed within 5 business days, and a credit will automatically be applied to your original method of payment (Visa, MasterCard, JCB, or PayPal). Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.

📦 Shipping Costs: Original shipping costs are non-refundable. If you choose to exchange an item, we’ll cover the shipping cost for the replacement product.

📮 Return Shipping Address

Once your return is approved, we’ll provide you with the shipping address to send your package. Generally, it is:

Lolly Shop Online Returns
1875 Clifford Street
Fremont, US 94536

🍫 Need Help?

We’re here to help! Reach out to us at [email protected]. We’ll respond faster than you can unwrap a Beaver candy! 🦫

Thanks for shopping with Lolly Shop Online! We’re committed to making your experience as sweet as our treats.

Last Updated: January 2024