FAQ

We specialize in global sweets! Our selection includes American candies (chips, chocolates, drinks, cereals), Australian lollies and chocolates, and various international treats from brands like Allens, Allsep’s, Beaver, and more. We’re constantly adding new sugary delights!

Absolutely! We partner directly with manufacturers and distributors to ensure our candies arrive at your door fresh and full of flavor. We carefully monitor expiration dates and never ship products that are past their prime.

We ship worldwide to most countries! However, we’re currently unable to deliver to some remote areas and parts of Asia. If you’re unsure about your location, feel free to email us at [email protected] before ordering.

After processing your order (1-2 business days), we offer two shipping options:
– Standard Shipping: 10-15 business days via DHL or FedEx ($12.95)
– Free Shipping: 15-25 business days via EMS (for orders over $50)

Yes! Once your order ships, we’ll send you a tracking number via email so you can follow your sweet package’s journey to your doorstep.

We accept Visa, MasterCard, JCB, and PayPal for your convenience. All payments are processed securely through encrypted channels.

Our $12.95 shipping fee for orders under $50 helps cover the costs of our speedy DHL/FedEx service, ensuring your candies arrive quickly and in perfect condition. Orders over $50 qualify for free EMS shipping!

Your satisfaction is guaranteed! If you’re not happy with your purchase, you can return it within 15 days of delivery for a full refund or exchange. Please email [email protected] to initiate a return.

Oh no! We’re so sorry when that happens. Please contact us immediately at [email protected] with photos of the damaged items, and we’ll make it right with a replacement or refund.

We process orders quickly to get you your sweets ASAP! If you need to change or cancel your order, please email us within 24 hours at [email protected], and we’ll do our best to help.

Nope! You can check out as a guest. However, creating an account lets you track orders faster and saves your information for future sugar cravings!

For international orders, customs fees and import duties are determined by your country’s regulations and are the responsibility of the customer. These fees are not included in our shipping costs.

Absolutely! We love helping make events extra sweet. Email us at [email protected] with your needs for birthday parties, weddings, or other celebrations, and we’ll create a special bulk order quote for you.